Client: StayWise Hotels
Industry: Travel & Hospitality
Challenge:
StayWise Hotels managed over 100 properties globally and struggled with high call center volumes for bookings, cancellations, and check-in queries. Wait times spiked during peak seasons, and a lack of multilingual support impacted international guest satisfaction.
Solution:
PreCallAI introduced a multilingual automation suite:
- AI Voice Bot – Handled booking confirmations, cancellations, and check-in reminders in 4 languages.
- SMS Integration – Sent real-time booking alerts and pre-arrival instructions.
- CRM Sync – Connected with Opera PMS to update guest records automatically.
- Compliance – Ensured GDPR-compliant data handling and call logs.
Results :
- 65% drop in booking-related call traffic.
- 80% reduction in average wait time.
- 91% guest satisfaction with communication.
- $400K saved annually in support costs
Quote:
“PreCallAI gave us a scalable way to serve guests better, especially across time zones and languages.”
– Lina Kovacs
Director of Guest Experience
