Client: NexaTel
Industry: Telecommunications
Challenge:
NexaTel faced high call drop-off rates and slow resolution of basic queries like billing and SIM activation. Human agents were overwhelmed by repetitive tasks.
Solution:
PreCallAI automated Tier-1 support:
- AI Voice Bot: Answered common billing and service queries.
- Outbound Bot: notified users about outages or upgrades.
- SMS Bot: Allowed plan renewals and mobile troubleshooting.
Results:
- 55% reduction in Tier-1 call volume
- 4.8/5 average bot interaction rating
- 25% cut in support costs
- 12-second average issue resolution
Quote:
“Our customers get instant answers. Agents now handle only what matters.
— Rahul Bhagat
VP of Customer Care
