Client: TrustSure Insurance
Industry: Insurance
Challenge:
TrustSure faced policyholder frustration over claim status updates and long hold times for basic queries. The claims department was swamped with repetitive questions.
Solution:
PreCallAI automated claims communication with a secure setup:
- AI Voice Bot: Provided real-time claim status updates via call.
- AI SMS Bot: Answered common FAQs about documentation and timelines.
- Compliance: Met strict industry data security requirements.
Results:
- 60% fewer inbound calls to the claims team
- 88% satisfaction from policyholders
- 20% faster claim processing due to better prep
- $850K saved in operational overhead annually
Quote:
“PreCallAI helped us provide answers instantly and reduce our support load.”
— Ravi Khurana
Head of Claims Operations
