Client: SwiftCart
Industry: E-commerce
Challenge:
SwiftCart saw a 25% cart abandonment rate and overwhelmed support teams during sales events. Manual follow-ups delay order assistance, causing lost sales.
Solution:
PreCallAI allowed proactive engagement:
- Outbound AI Calls: Follow-ups on abandoned carts within minutes.
- Inbound AI Order Assistance: Handled order tracking, cancellations, and queries.
- SMS Bot: Provided instant order updates and promos.
Results:
- 18% recovery in abandoned carts
- 40% fewer support tickets
- 3x faster resolution rate during flash sales
- $1.1M in added revenue over 6 months
Quote:
“Our order volume grew, but our support costs didn’t, thanks to PreCallAI.”
— Anita Roy
VP of Operations
