Client: Westbridge University
Industry: Education
Challenge:
Westbridge faced delays in responding to student inquiries and application follow-ups, especially during admission peaks. The admissions team was overloaded with repetitive queries on deadlines, documents, and interviews.
Solution:
PreCallAI deployed smart communication tools to ease admissions pressure:
- AI Voice Assistant: Made outbound calls to follow up on incomplete applications.
- AI SMS Bot: Responded instantly to queries on deadlines, program info, and campus visits.
- CRM Integration: Synced with Slate to keep applicant data current.
Results:
- 2.5x faster response time during admission season
- 40% rise in completed applications
- 70% fewer repetitive inquiries to staff
- 94% satisfaction from prospective students
Quote:
“With PreCallAI, we scaled outreach without hiring more staff. It’s now part of every admissions cycle.”
— Amrita Bose
Director of Admissions
